What shipping method do you use and how much do you charge for shipping and handling?
Shipping and handling costs are listed under each Jewelry item. To verify shipping method, Click on the Checkout icon, then on shipping policies.

Is it secure to enter my credit card information online?
Yes, we process you credit card payments through PayPal, the premier secure credit card transaction service. Your credit card information is entered on their secure servers and stored only in encrypted form on computers that are not connected to the Internet. For more information, visit www.PayPal.com. If you still feel uncomfortable, we offer you the option of paying by check or money order. Just make the appropriate selection during checkout.

Do I need to pay sales tax?
Ohio residents pay 7% sales tax.

What are your return policies?
Click on the checkout icon, then on Shipping. The information is listed under returns.

What is your privacy policy?
Tobi-Jewelry doesn't give any information you provide to us to a third party.

What credit cards do you accept?
Visa, MasterCard, Discover, and American Express

If I pay by check or money order, when will you ship my order?
As soon as we receive your money order or bank check, your purchase is cleared for shipping. Personal checks have to be processed first before we are able to ship your order.



What if I can't find my question in this faq list?
If this list of frequently asked questions does not contain the answer to your question, please contact us before placing your order.